Shipping policy

Shipping Policy – Thread Drop

Order Processing

Please allow up to 24 hours for order processing, pending product availability and payment verification. Orders are processed Monday through Saturday and ship from Bangalore, India. We do not process or ship orders on Sundays or major Indian holidays.

Once an order is placed, it cannot be modified or cancelled, so please ensure all order details are correct before completing checkout.

You will receive an automatic confirmation email once your order has been successfully placed. If you do not see the confirmation email within a few minutes, please check your spam or junk folder.

Due to high demand, some items may become unavailable after an order is placed. In such cases, a full refund will be issued either to your original payment method (please allow 5–10 business days for the refund to appear) or by cheque mailed to the address provided.

All orders are subject to review by our security team and may be cancelled by Thread Drop at any time.

Once your order has been fulfilled, a shipping confirmation email with tracking information will be sent.

Please note that shipping delays may occur during special releases, markdown periods, or major holidays.

Pre-Order Policy

Items marked as Pre-Order will ship as soon as they arrive at our facility. Pre-order items are charged at checkout. Once placed, pre-orders cannot be modified or cancelled. For any inquiries, contact our support team at contact.threaddrop@gmail.com.

Shipping Methods

Domestic (India): Thread Drop offers complimentary standard shipping (3–5 business days) on all domestic orders.

Lost or Stolen Packages

Thread Drop is not responsible for lost, stolen, or damaged packages once proof of delivery is attached to a tracking number. All risk is assumed by the courier.

Final Sale Items

All items purchased during sales or promotional periods are final sale and cannot be returned or exchanged. We reserve the right to extend, modify, or discontinue markdowns at any time without notice. No price adjustments will be made after a purchase is completed.

Customer Service

Hours: Monday – Saturday | 11:30 AM – 7:00 PM IST
Email: contact.threaddrop@gmail.com

Observed Holidays

  • Diwali
  • New Year’s Day
  • Eid
  • Independence Day
  • Christmas Eve
  • Christmas Day

If you have any further questions or require assistance, please contact us at contact.threaddrop@gmail.com.